Patrolio Hub Install Quickstart | Patrolio Help Center

Standard & Advanced Video Patrolio Install Guide

Client Name ________________ Date ______________________

For support call: 866-PATROLIO (866-728-7654) Option 2

Make sure the end user is setup:
1. (Most common) Your security company's back office setup the Patrolio end user from their https://portal.patrolio.com
2. OR, sometimes a user has self registered from https://patrolio.com/join
Tech: Install and configure the Hub. Typical setup below:
1. If you have an NVR with Camera POE Ports:
2. If you have a Switch it is only one ethernet cable from the hub
4. Install near the NVR area
5. Install with the mouting plate (screw holes) down:
6. Text Photos of Hub Install to your back office
7. Scan QR code and now you will be at the hub setup page
8. Check the Hub Status says CONNECTED TO PATROLIO
  1. If not connected, doublecheck Ethernet / network setup
  2. Enter camera admin / password in COMMON CREDENTIALS
    This allows Hub to access each camera (once the camera is setup properly per later instructions)
9. Setup Networking on the hub to see the cameras
  1. For LAN1 -- The Hub automatically takes a DHCP IP from the local router. You should not have to change anything. In rare cases the local IT contact will give you a static IP address. In that case you can set this IP address and MASK on LAN1
  2. For NVR with POE camera ports: LAN2 we need to configure so Hub will see the cameras on the same subnet
    Select LAN2 in the dropdown
    Set IP Address for the Hub to see the camera subnet
    Use 192.168.254.200 for Hikvision (for example)
    Mask 255.255.255.0
    If you are using different IPs for cameras find an available IP for the Hub on the same subnet
    Leave routing OFF
  3. For NVR without POE ports: LAN1 (right ethernet port on hub) should auto configure from the local router. LAN2 is unused on the hub.
Tech: Setup the NVR so you can easily tunnel through it to get to the camera setup page. This applies if the cameras are on their own subnet behind the NVRs POE ports.
1. From your laptop plugged into the switch or Router where NVR is
2. Go to NVR Configuration/Network/advanced/Other
3. On hikvision 5.0 : Device Access --> Device --> Video Device --> ...more --> Virtual Host Configuration
4. Turn on ENABLE VIRTUAL HOST. SAVE
5. Go to System/Camera Management or Channel Management
  1. There should be a URL link for each camera you can click on to get to each camera
Tech: Configure the Camera(s) to work with the hub
1. Go to every camera’s configuration screen
2. NETWORK/ADVANCED/INTEGRATION turn on ONVIF
3. Add ONVIF user using your standard admin/password
4. Select OPERATOR for this user
5. Make sure the camera INTEGRATION PROTOCOL is set to DIGEST/WSSE instead of just DIGEST
  1. This allows the HUB to automatically find cameras
Tech: Setup Sub-Stream for every camera (from the NVR)
1. Adjust Sub-Stream
2. Change the frame rate to 15 FPS, 30 iFRame interval
3. Change to max resolution (normally 1080p or 720p)
4. Select .264 ONLY
Tech: NOT REQUIRED IF HEALTH MONITORING ONLY...Setup Intrusion Zones on all monitored cameras (from NVR)
1. Views must be to customer satisfaction before setting up intrusion
2. Go to NVR settings, camera configuration, Events
3. IF LTS NVR
  1. new LTS recorders have a setting called “Run AI on NVR” this needs to be turned off at the NVR for each intrusion event for Patrolio to work
4. Draw the zone of interest I.e. the Door, Pump, parking lot corner
  1. HUMAN ONLY CHECK. VEHICLE CHECKED
  2. LINKED ACTION
    Set to NOTIFY SURVEILLANCE CENTER
    Set LIGHT to Blink for linkage
    You may need to pick the IP address of the camera for the light
  3. 90 sensitivity
  4. 0 THRESHOLD
5. If PTZ, On Camera setup PARK (park is so PTZ returns to a spot)
  1. Set PRESET 1 as the primary view
  2. Set PARK Function
    60 seconds
    Preset 1
Tech: Setup storage for Events (not just MOTION)
1. Login to NVR
  1. Configuration
  2. Storage Schedule
  3. Enable EVENT for the entire schedule (normally purple)
  4. Don’t forget to SAVE
Tech: Import (SHARE) each camera to the hub (using Share Button)
1. Scan Hub QR code using Tech’ phone to get to the HUB admin page
2. Find the Camera Entry
3. If you don’t see the camera, ONVIF is not enabled on the camera. Double check from the camera web page
4. Click SHARE
5. Rename it (Driveway, Front Door)
6. Pick the secondary stream (same as sub-stream)
7. This should say H264 0.9MP and be the second item in the drop down
8. Check IGNORE MOTION events
9. SAVE
10. Click LIVE VIEW to verify hub sees the secondary stream
11. You should also see a green check on the camera
Tech: Tech Walk Test
1. Walk the property with your phone on the hub config page
2. On each camera click settings, then click whisper, shout, siren on each cameras
3. If that is working time to assign the hub to the customer
Tech: Connect hub to customer phone number
1. Get to the hub page, enter cell phone number for customer and click ASSIGN MEMBER PHONE
2. The hub is now assigned to the end user and you will lose access
Tech: Customer Education on the App
1. Get the end user comfortable and setup with the Patrolio App. Click here for more details
Tech: Final final test with customer
1. Walk the property with the customer and their PATROLIO app
2. Tell the customer this is a "connectivity test". If you did not get the advanced remote guards you will not get texts like this
3. Enable Test on each camera
4. Walk into View
5. Camera will do audible deterrence and text user

Troubleshooting:

From the hub screen if you get a NETWORK DISCONNECTED error – make sure the time is set correctly on the NVR, Camera, and HUB and is matching