For the remote human guards we leverage an existing Central Monitoring Station that is 5 Diamond Certified by TMA (industry association that governs them). They. have 1000s of business and residential customers and hire, train the staff. https://tma.us/programs/fivediamond/
More information on the call center is listed below:
Third Party CMS (Central Monitoring Station)
USA based
3 redundant call centers
100s of employees
5 Diamond Certified Monitoring Center: These UL-listed, bi-directionally redundant central stations use the most advanced industry technologies and are staffed with highly trained and certified response team members ensuring the fastest response to your calls 24 hours a day, 365 days a year.